Privacy Policy
This privacy policy outlines how Koi Spins collects, processes, stores, and protects personal information provided by users. We are committed to safeguarding your privacy whilst you access our online slot gaming platform. This document explains what data we gather, the legal basis for processing, and your rights regarding personal information.
Information We Collect
Koi Spins collects various categories of personal data to operate the gaming platform effectively and comply with legal obligations. When you register an account, we collect identification information including your full name, date of birth, residential address, email address, and telephone number. Financial data is gathered during deposit and withdrawal transactions, encompassing payment card details, bank account information, and transaction history.
We automatically collect technical information through your use of Koi Spins, such as IP addresses, browser type, device identifiers, operating system, and gameplay patterns. Cookies and similar tracking technologies record your preferences, session data, and site navigation behaviour. Communication records are maintained, including correspondence with customer support, marketing preferences, and responses to surveys. For responsible gambling purposes, we monitor account activity, wagering patterns, deposit limits, and self-exclusion requests.
How We Use Your Data
Personal information collected through Koi Spins serves multiple legitimate purposes essential to platform operation and regulatory compliance. We process your data to create and manage your gaming account, verify your identity, and authenticate access to services. Financial transactions require data processing to handle deposits, process withdrawals, and prevent fraudulent activity.
Your information enables us to provide customer support, respond to enquiries, and resolve technical issues. We utilise data to enforce terms and conditions, detect prohibited activities, and maintain platform security. Regulatory compliance necessitates data processing for age verification, anti-money laundering checks, and reporting to gambling authorities. Marketing communications are sent based on your preferences, promoting new games, bonuses, and platform updates. Analytics derived from aggregated data help improve game performance, enhance user experience, and develop new features.
Data Sharing and Third Parties
Koi Spins shares personal information with selected third parties strictly necessary for platform operation and legal compliance. Payment processors receive financial data to facilitate deposits and withdrawals securely. Identity verification services access personal details to confirm your age and authenticate documentation. Cloud hosting providers store data on secure servers, whilst analytics services process anonymised information to generate usage insights.
Regulatory bodies and gambling authorities receive data as required by licensing conditions and legal obligations. Law enforcement agencies may access information pursuant to valid legal requests, court orders, or investigations into illegal activity. Business partners involved in game development, platform maintenance, or security services process data under strict contractual agreements. We conduct due diligence on all third parties to ensure adequate data protection measures are implemented. Information is never sold to marketing companies or unrelated commercial entities.
Data Security and Retention
Koi Spins implements comprehensive security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. Technical safeguards include SSL encryption for data transmission, firewalls protecting server infrastructure, and secure authentication protocols. Access controls restrict data availability to authorised personnel only, with regular audits monitoring system integrity.
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this privacy policy. Active accounts maintain full data records to support ongoing service provision. Following account closure, we retain information for a minimum period required by gambling regulations and tax legislation, typically seven years. Financial transaction records are preserved to comply with anti-money laundering obligations and facilitate dispute resolution.
The following table illustrates standard retention periods for different data categories:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account registration details | 7 years after closure | Regulatory compliance |
| Financial transactions | 7 years after transaction | Tax and AML legislation |
| Gameplay history | 7 years after activity | Gambling licence requirements |
| Marketing preferences | Until consent withdrawn | User consent |
| Customer support communications | 3 years after resolution | Legitimate business interest |
| Technical logs | 12 months | Security and fraud prevention |
Your Privacy Rights
Under data protection legislation applicable in the United Kingdom, you possess specific rights regarding personal information held by Koi Spins. You have the right to access your data and receive copies of information we process about you. Rectification rights enable you to correct inaccurate or incomplete personal details held in your account.
You may request erasure of your data, subject to legal retention obligations and legitimate business interests. The right to restrict processing allows you to limit how we use your information in certain circumstances. Data portability entitles you to receive personal information in a structured, commonly used format for transmission to another service provider.
You can object to processing based on legitimate interests, including marketing communications and profiling activities. Rights relating to automated decision-making protect you from solely automated processing that produces legal effects. To exercise these rights, contact our data protection officer through the designated email address provided in your account settings. We respond to requests within one month, though complex cases may require additional time. You maintain the right to lodge complaints with the Information Commissioner’s Office if you believe your data protection rights have been violated.